Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Video Converter
- How to convert a DRM protected file?
- How to convert an iMovie project file?
- How to delete the converted files in the Converting list?
- How to reduce the output file size of converted file?
- How to remove the black bars from my converted videos?
- How to set a custom video and audio format?
- How to speed up video conversion?
- How to verify your output file size before conversion?
- What is 5.1 surround, and how do I convert files in this format?
- Why can't I Import files when using the conversion feature?
Video Downloader
- How to download Netflix and Amazon Prime?
- Why did my YouTube video download fail?
- Why can't I download YouTube Live videos?
- How to download a YouTube playlist?
- Why is there no sound in the downloaded video?
- Why am I forced to upgrade to UniConverter 16? How to unlock video download feature in my UniConverter?
- How does One-Click-Download Mode for YouTube work?
- How do I remove the downloading list?
Toolbox
- How many output formats are supported in Remove watermark and Add watermark?
- How many watermarks can be added at most in Watermark Editor?
- How to find the transferred files on my iOS device?
- How to use the metadata feature?
- Why can't some files be imported into the Smart Trimmer?
- How to use Text to Speech feature of UniConverter?
- How to remove vocals from a song in UniConverter？
- Why the file is not automatically trimmed as per required parameters setting?
- How to remove noise from video/audio with UniConverter？
- Will it come out that the generated subtitle are not in the language I want?
Download and Install
- How to download and install UniConverter?
- What if my Wondershare UniConverter fails to update?
- How to obtain an offline installation package?
- Can I use UniConverter in an offline environment?
- What are the upgrade rules for UniConverter 16?
- Why is there no upgrade plan though I had purchased UniConverter previously?
- How to upgrade to UniConverter 16?
- How to upgrade if the license I purchased is a multi-user or team license?
- Why did the program ask me to pay again after I update to UniConverter 16 though I have a perpetual license?
Video compressor issues
Activation
- How to activate with registration code?
- How to activate with serial number/code?
- How to activate with Wondershare ID?
- How to redeem Wondershare ID?
- I already paid but why am I being asked to pay?
- How to remove the restriction if I'm unable to log in due to incorrect password attempts?
- Can my ID be used by multiple people?
- Why is my ID not a valid email?
- How to activate UniConverter 16 Windows?
- How to activate UniConverter 16 Mac?
DVD burner
Video editor
Screen recorder
Others
- How many modules can be added to Favorites?
- How to change the Theme of the Uniconverter?
- How to convert MP3 to MP4 and add cover to this video?
- Why can't I find the Downloader and Recorder feature?
- Does the membership include the functions listed in Value-added Features?
- Where is the Audio Converter? How can I convert audio?
- How do you change location of the output folder?
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Contact us
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